Wheelchair & Mobility Transport
Safe, Accessible Travel for Wheelchair Users and People with Mobility Needs
Our Wheelchair & Mobility Transport service is designed for people who use wheelchairs, walking aids or other mobility equipment and need extra support to travel safely. It provides an alternative to standard taxis and public transport, offering ramp‑equipped vehicles, secure fixings and trained staff who understand safe moving and handling.
Who This Service Is For
This service is ideal for children, young people and adults who:
- Use a manual or powered wheelchair and need it secured safely during travel.
- Rely on walking sticks, frames or other aids and feel unsteady on steps or kerbs.
- Need help transferring from a chair, bed or wheelchair into a vehicle seat.
- Have conditions such as stroke, arthritis, neuromuscular disorders or frailty that make independent travel risky.
Families, carers, care homes and supported living providers often use this service to ensure residents can attend important appointments and community activities without worrying about access or safety.
Types of Journeys We Support
Wheelchair and mobility transport can be used for a wide range of planned journeys, not just hospital visits. Good practice in non‑emergency transport highlights the importance of supporting both healthcare and everyday participation.
Typical journeys include:
- Hospital, outpatient and diagnostic appointments.
- GP, dental, eye and community health clinics.
- Day centres, therapy and rehabilitation sessions.
- Social visits, shopping trips and community groups.
- Work, education or volunteering where mobility is a barrier.
Vehicles and Equipment
Our vehicles are set up specifically for wheelchair and mobility support, mirroring features recommended across UK non‑emergency and community transport services.
You can expect:
- Low‑floor or ramp access for easy boarding.
- Professional wheelchair securing systems and seatbelts.
- Space for mobility aids such as frames and sticks.
- Comfortable seating for those who can transfer from wheelchair to seat.
Before each journey, staff check that wheelchairs are correctly positioned and secured, and that you feel comfortable and stable before the vehicle moves off.
Trained Staff and Moving & Handling
Safe moving and handling is critical for preventing injury to both passengers and staff. National guidance for carers and transport services emphasises using proper techniques, equipment and planning rather than “lifting and hoping.”
Our team is trained to:
- Support safe step and ramp use.
- Assist with transfers using agreed techniques or equipment.
- Work alongside family carers or care‑home staff to follow existing care plans.
- Allow extra time so no‑one feels rushed or pressured.
If you already have a moving‑and‑handling plan or risk assessment, you can share it with us so we can align our approach.
How to Book
You can arrange Wheelchair & Mobility Transport through our Book a Journey page or by calling our bookings line. We will ask about:
- Your wheelchair type and size (manual, powered, tilt‑in‑space, etc.).
- Whether you transfer to a seat or remain in your wheelchair.
- Access at your home or care setting (steps, ramp, lift, narrow doors).
- Any additional equipment or oxygen you travel with.
Our team will use this information to recommend the right vehicle, schedule appropriate time and provide a clear quote.